Tradewinds Tobacco Co. – Terms of Service

Effective Date: January 1, 2025

These Terms of Service (“Terms”) govern your access to and use of the Tradewinds Tobacco Co. website and any purchases, services, or interactions made through it.

By accessing this website or completing a purchase, you agree to be bound by these Terms.

1. About Us

Tradewinds Tobacco Co.
United States

Contact: captain@tradewindstobacco.co

(Additional contact details may be provided on the website.)

2. Eligibility & Age Requirement

This website and its offerings are intended only for individuals who are of the legal age of majority in their jurisdiction.

You must be 21 years of age or older to engage in any tobacco-related inquiries, communications, or purchases.

By using this site, you represent that you meet all applicable age requirements. We do not knowingly collect or solicit information from individuals under the legal age.

3. Acceptance of These Terms

By accessing or using this website, you agree that:

• These Terms apply to your use of the site

• You are responsible for complying with all applicable laws

• If you do not agree with these Terms, you should not use this site

4. Scope of Website Services

A. Standard Website Sales (Non-Tobacco)

Certain merchandise and goods may be available for purchase directly through the website using Square’s checkout system.

Payment methods: All payments are processed through Square using the payment methods they support at checkout.

Delivery: Standard shipping methods apply and are disclosed at checkout.

Returns: All sales are final unless the item arrives defective or damaged. Defects must be reported within a reasonable time after delivery.

B. Tobacco Products (Not Sold Online)

No tobacco products are sold through this website.

All tobacco-related transactions conducted by Tradewinds Tobacco Co.:

• Are business-to-business (B2B) only

• Are not retail or consumer sales

• Are negotiated individually

• Are handled via Square invoicing and subject to Square’s terms. All payments are processed through Square using the payment methods they support at checkout.

• Require age verification, licensing verification, and regulatory compliance

• Are conducted in accordance with all applicable federal, state, and local laws, including tobacco licensing and distribution requirements

Any tobacco-related content, imagery, or communications on this website are informational only and do not constitute an offer for online or consumer retail sale.

Any communication through this website regarding tobacco products does not constitute an offer for online sale.

C. Consulting, Advisory, & Custom Design Services

Consulting services, custom design work, branding, and related professional services:

• Are not sold via the online store

• Are negotiated individually

• Are governed by separate written agreements. Website content describing these services is informational only and does not constitute a binding offer.

• Invoices for consulting services, custom design work, branding, and related professional services are handled via Square invoicing and subject to Square’s terms. All payments are processed through Square using the payment methods they support at checkout.

5. Intellectual Property & Copyright

All content on this website—including text, images, graphics, logos, videos, designs, and layouts—is the property of Tradewinds Tobacco Co. or its licensors and is protected by copyright and intellectual property laws.

You may not:

• Reproduce, distribute, or exploit website content for commercial purposes

• Use content without prior written permission

6. User Conduct & Public Comments

If the website allows public comments, reviews, or submissions at a future time:

• You may not post content that infringes copyright, trademarks, or other intellectual property rights

• You may not post unlawful, defamatory, abusive, or misleading content

• You are responsible for the content you submit

• We reserve the right to remove content at our discretion.

7. Copyright Infringement Reporting

If you believe that content on this website infringes your copyright, please contact us with:

• A description of the copyrighted work

• The location of the allegedly infringing material

• Your contact information

• Reports may be sent to: captaiin@tradewindstobacco.co

8. Third-Party Services & Payments

Payments are processed by third-party payment processors in partnership with Square. Tradewinds Tobacco Co. does not store or directly process payment card information.

Use of Square services is subject to Square’s own terms and policies.

9. Limitation of Liability

To the maximum extent permitted by law, Tradewinds Tobacco Co. shall not be liable for:

• Indirect or consequential damages

• Losses arising from misuse of the website

• Delays or interruptions outside our control

10. Governing Law

These Terms are governed by and interpreted under the laws of the United States, without regard to conflict of law principles.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact

For questions regarding these Terms, please contact:
captain@tradewindstobacco.co

Tradewinds Tobacco Co. – Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how Tradewinds Tobacco Co. (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or engage with our services.

By using this website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide

• Name

• Email address

• Billing and shipping details

• Information submitted through contact forms or inquiries

B. Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited and usage data

• This information is collected through standard analytics and hosting tools.

2. How We Use Your Information

We use collected information to:

• Process orders and fulfill purchases

• Respond to inquiries and communications

• Improve website functionality and user experience

• Comply with legal and regulatory obligations

• Prevent fraud or misuse of the website

• We do not sell your personal information.

3. Tobacco-Related Communications

Any tobacco-related inquiries submitted through this website:

• Are informational only

• Do not constitute retail sales

• May require additional verification and documentation

• No tobacco products are sold online, and no consumer retail tobacco transactions are conducted through this website.

4. Payment Processing

Payments for eligible online purchases are processed securely through Square, a third-party payment processor.

Tradewinds Tobacco Co. does not store or directly process credit card or payment information. Payment data is handled in accordance with Square’s privacy and security policies.

5. Cookies & Analytics

We may use cookies or similar technologies to:

• Enable website functionality

• Analyze traffic and performance

• You may adjust your browser settings to limit or disable cookies, though some features may not function properly.

6. Data Sharing & Disclosure

We may share information only when necessary to:

• Process transactions

• Comply with legal requirements

• Enforce our Terms of Service

• Protect our rights or the safety of others

• We do not share personal data for third-party marketing purposes.

7. Data Security

We take reasonable administrative and technical measures to protect your information. However, no online transmission or storage method is completely secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information

• Request correction or deletion of your data

• Opt out of certain communications

• Requests may be sent to: captain@tradewindstobacco.co

9. Age Restrictions

This website is intended for individuals of the legal age of majority in their jurisdiction. We do not knowingly collect information from individuals under the legal age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests:
captain@tradewindstobacco.co

Tradewinds Tobacco Co. – Return & Refund Policy

Effective Date: January 1, 2025

This Return & Refund Policy applies to purchases made directly through the Tradewinds Tobacco Co. website.

1. General Policy

All sales are final, except in cases where an item arrives defective, damaged, or incorrect.

We do not accept returns or issue refunds for:

Change of mind

• Buyer error

• Normal wear and tear

• Items damaged due to improper use or care

2. Eligibility for Returns

You may be eligible for a replacement or refund if:

• The item arrives damaged or defective, or

• The wrong item was shipped

To be eligible:

• You must contact us within 7 days of delivery

• The item must be unused and in its original condition

• Proof of purchase is required

• Requests submitted after this period may not be eligible for review.

4. How to Request a Return or Replacement

To request a return or report an issue, please contact:

captain@tradewindstobacco.co

Include:

• Your order number

• A description of the issue

• Photos, if applicable (for damaged or defective items)

We will review your request and provide next steps if approved.

5. Refunds

If a refund is approved:

• Refunds will be issued to the original payment method

• Processing times depend on Square and your financial institution

• Shipping costs are non-refundable unless the return is due to our error.

6. Replacements

Where appropriate, we may offer:

• A replacement item, or

• A store credit, at our discretion

7. Shipping Issues

We are not responsible for:

• Delays caused by carriers

• Packages marked as delivered but not received

Please contact the carrier directly in these cases.

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be effective upon posting.